Then go back to the Jabra Direct software and click to Start to search for the headset. Flick the switch on your headset up to the Bluetooth symbol and hold it there until the blue light comes on. Once connected click on the Bluetooth menu.įirst make sure that your headset is set to pairing mode. If you've not already done so, plug in the USB dongle to your computer - this should then confirm that the device has been connected as shown below. When you first install the software, you'll be presented with the device screen where you're prompted to connect a new device. Once you've downloaded the software, follow the installation instructions and then open Jabra Direct. Both Mac and Windows operating systems are supported by Jabra. Downloading and Installing the Jabra Direct Softwareįirst download the latest Jabra direct software from the Jabra website. Jabra have optimised their headsets to work with their dongle and call quality will be severely impacted unless you connect using these recommended settings. When using Jabra Bluetooth headsets with CircleLoop it's vital that you connect to the USB Bluetooth dongle that comes packaged with your headset and that you don't connect directly to Bluetooth on your computer. However if you do want to use Bluetooth, then please make sure that you follow these settings to connect your Jabra headset. We'd always recommend using CircleLoop with a wired USB connection to your computer. *Avaya one-X Communicator, version 2.0 or above CounterPath Bria, version 4.2.0 or above IBM Sametime, version 8.5.2 9.0 or above and Embedded IBM Sametime installed in Lotus Notes 9.0 Skype, version 5.8.0.How To Use Jabra Bluetooth Headsets | CircleLoop We've worked directly with Jabra to support a range of hardware for our apps. Please reach out to us with any questions you have about this update, and let us know if you need any assistance!Ĭlick here for the Jabra Direct download.Ĭlick here for the Jabra Suite for Mac download. Jabra discontinued support for PC Suite this month, and recommends updating your Jabra software to the new Jabra Direct immediately. If new software to improve your Jabra device (called “firmware”) is available, Jabra Suite for Mac’s Firmware Updater will offer you to easily update your connected Jabra device. The program runs in the background and monitors your USB ports for the connected Jabra device(s) and installed softphone(s) – and enables the Jabra device(s) to have remote call control over the softphone(s). Jabra Suite for Mac can interface with a range of softphone standards via the embedded drivers. Jabra Suite for Mac also checks for available Jabra device firmware updates and then offers to easily upgrade the attached devices for optimal performance. The software allows the user to hear ring tones answer and end calls mute the microphone place and resume call on hold redial directly from the Jabra audio device and manage Bluetooth connections. Jabra Suite for Mac supports the following Mac OS versions: 10.9.x (Mavericks), 10.10.x (Yosemite) and 10.11.x (El Capitan). The devices are “grayed out,” yet available, should you once again connect the device.Īlso available is Jabra Suite for Mac, free software that enables Jabra USB audio devices to have Remote Call Control over the latest generation of softphones for Mac*. Jabra Direct will “remember” devices that you no longer have connected to PC. Status and readiness information are available via the new Direct dashboard, displaying the headset and softphone are ready for your next call. Jabra Direct features a new user interface with simple design, improved for touchscreen usage (for tablets and smart phones). Jabra Direct supports all Jabra USB devices and offers softphone compatibility for most platforms including Avaya, Cisco, ShoreTel and Skype. This FREE software enables you to personalize your Jabra device firmware-update your device for the best possible performance and to have Remote Call Control over your softphone(s). In April, Jabra made the best even better and upgraded to the new Jabra Direct. Jabra PC Suite has been the gold standard of device management software for the manufacturer.
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